Managed IT Infrastructure Service

Cut-Down your cost with our Simplified Solutions

Most enterprises find it incredibly challenging to manage their IT Infrastructure effectively. At Mercury Telecoms we understand the impact of effective Infrastructure management. We can help you make your IT infrastructure more manageable while aligning IT to business goals, improving IT services, and optimizing assets and resources, including IT staff time.

Business Challenges

  • Enterprises find it challenging to implement, integrate and manage the IT services with changing business needs
  • The Network, information, data, systems and applications need constant auditing and monitoring to avoid threats
  • The testing of the information flow, sensitive data and systems can be expensive, complex and tedious
  • The implementation of automated software tools to track, monitor and validate the software or machineries needs high expertise and proficiency
  • It is essential to maintain the IT services regularly with predesigned standards and polices
  • Maintain security with regular auditing and checks
Key Benefits

  • ITIL Driven Service Desk for Technical Helpdesk
  • Ticket Management
  • Remote Diagnostics
  • L1/L2 Support
  • Asset Management
  • Co-ordination with Principals
  • Escalation Management
  • SLA Management
Our Service Desk function is a single point of contact between customers, Users, IT Services and third-party support services.

Our Key Capabilities

Our state-of-the-art solutions for businesses provide securely connected and well-managed facilities for end-to-end IT Infrastructure management and solution.